Chia Bia Terms and Conditions

You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.

By ordering from Chia Bia you are agreeing to abide by the Terms and Conditions on this site. Chia Bia reserves the right to cancel any order placed on this website without the need to give explanation or reason should they wish to do so.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chia Bia’s relationship with you in relation to this website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You must be at least 18 years of age to shop on this site unless doing so under the supervision of a parent/guardian.

Chia Bia, Riverstown Business Park, Tramore, Co. Waterford, Ireland. X91 A6NT

Company Registration No. 475120, VAT No. 9725398F

Payment

Chia Bia accept payment for goods through third party secure payments such as Realex payments or Paypal.

You will only be charged when you place your order and only if the item requested is in stock.

Prices and specification may change. Chia Bia reserve the right to make alteration to price and specification but will notify the customer in advance of filling their order should the need arise.

Delivery Information

Chia Bia deliver to a number of European Countries with varying shipping rates as follows:
Republic of Ireland: €3.95

United Kingdom: €4.95

Belgium, France,Germany, Isle of Man, Jersey, Luxemburg, Netherlands: €8.95

Andorra, Austria, Bosnia & Herzegovnia, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Italy, Latvia, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey: €9.95

International Delivery

Chia Bia only ship to some countries in Europe. Unfortunately at this time we do not ship outside Europe.

Delivery Times

All orders received before 12pm will normally be processed and dispatched the same day. Where this is not possible, it will be dispatched from us the following day. Although we dispatch our orders on a 24 hour service, please allow up to 10 working days for delivery. Please note that a signature is required for all deliveries.

Please allow extra delivery time for some areas outside Ireland and the UK.

Returns Policy

Chia Bia offers a full refund on any item for any reason, up to a maximum of 7 days from the customer’s receipt of goods.

Any refund will be made via the same payment method used in the original transaction, and will be made within 7 days of receiving the returned goods.

Damaged in Delivery

In the unlikely event that an item is damaged upon delivery, please notify us within 7 days at info@chiabia.com. In this instance, a replacement will be issued as soon as possible following the return of the damaged item. If a replacement is unavailable, a full refund or exchange will be given. The damaged item should be returned as per our usual Returns Procedure.

In the unlikely event that the content of your order has been delivered incorrectly, we ask that you notify us at info@chiabia.com within 7 days.

Returns Procedure

Please email info@chiabia.com and quote your order number in all correspondence. A member of our team will reply within a maximum of 2 working days and advise you how to proceed with your return.

All returns should be addressed to:
Returns Dept.,
Chia Bia,
Unit 1, Riverstown Business Park,
Tramore,
Co. Waterford,
Ireland, X91 A6NT

Please note that responsibility for returning all goods lies with the customer. For this reason, we recommend using a recorded method of posting. Parcels should be carefully packaged, should have the address clearly printed and should contain a copy of your original delivery documentation.

Please note, this is the only means by which an item can be returned to Chia Bia. Returning items to an independent  store is not permitted. Goods returned by any other method outside of this Return Procedure will not be accepted.